I've Changed my mind, can i get a refund?
Unfortunately, we do not refund products for change of mind. If you have received a faulty or incorect product, please get in contact with us here email@example.com
Can I change or cancel my order after placing it?
No, all orders are submitted to our warehouse to be packed and shipped within 2 business days. We cannot guarantee that we can make any alterations to your order after it has been placed.
Do you charge goods and services tax (GST)?
Yes, there is a goods and services tax (GST) of 10% on all items that are sold or consumed in Australia. This is included in the prices you see on our website.
I've Ordered a Subscription, can I change or cancel it?
All Subscriptions can be managed in your account. Simply log in, and click manage subscriptions. Subscriptions can be canceled or paused, and products and quantities updated up to 48 hours before your renewal period.
How long does it take for me to receive my order?
We dispatch all orders within 2 business days and our standard shipping times are 3-6 business days from time of dispatch.
Keep in mind however that delivery times are only indicative and may be delayed during holiday and busy periods.
How do I track the status of my order?
Go to “My Account” to view and track your orders. You will also receive email notifications from our delivery partners during the delivery process.
Will my items come in one package?
Depending on the items in your order, some products might need to be packaged individually and may arrive on separate dates. Each package will have its own tracking number.
Do you ship to my country?
We currently ship to Australia. Please contact us for a shipping quote if you are outside of Australia.
Do you use discreet packaging?
All orders are shipped as discreet as possible in plain packaging. However, our postage labels will still say the company name it was shipped from, Alpecin
How do I create an account?
To create an account, go to “My Account” and fill out the form. Having your own Plantur 39 account makes checkout easier and helps us remember your details for future purchases.
How do I change my shipping address?
Go to “My Account” and login to edit your shipping information. Contact us if you’re having any trouble.
Loyalty and Rewards
I already have an account. Do I need to create a new one to earn rewards?
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
How do points convert to dollars?
100 points equal $2.50
Higher tiers in the VIP program earn more points at a quicker rate, but 100 points equal $2.50. For Example, as a gold tier, you will earn 1.5 points for every dollar you spend. So, if you spend $150, you'll earn 225 points.
How is my VIP tier determined?
Your VIP tier is determined by the amount you spend in a rolling 12 months (Ex. day of purchase 2020 - day of purchase 2021).To reach:
Bronze, you must make a purchase or create and account
Silver, you must spend $200-$449
Gold, you must spend $450+
Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.
How do I know which Rewards tier I am currently a member of?
When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.
What is 'early sale access'?
As a VIP member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!
Why didn’t I earn points on my purchase?
The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at firstname.lastname@example.org to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
How can I get a birthday reward?
Add your birthday under ways to earn points on the rewards page On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.
I signed up for the Birthday Bonus but I didn’t receive it.
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.
If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.
All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.
Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact email@example.com and we will be happy to assist you.
Products and Formula
Where are your products manufactured?
All of our products are manufactured in Germany
Is caffeine shampoo good for your hair?
Yes, caffeine shampoo is ideal for hair care, particularly for those who wish to do something about thinning hair. Alpecin's unique formula ensures that the Caffeine Complex in its products are dosed correctly.
Do caffeine shampoos work?
The efficacy of all products depends on the metabolism of the individual. This is because each individual reacts differently. You should use the shampoo for a sufficient period of time before you make a final judgment. As a rule, you can expect to see noticeable results after about three months.
Will caffeine shampoo keep me awake?
No, it will not. The quantity of caffeine is harmless, even for people who are sensitive to caffeine.
Can I use a Caffiene shampoo if i have a sensitivity to caffeine?
Yes, The quanity of caffeine is really low and it should not affect you. Please consult your doctor before commencing use if you have any underlying medical condition
Does the formula have side effects?
Alpecin is safe for personal use. As a cosmetic product that is widely distributed in Europe, its formulation and packaging is fully compliant with the European Cosmetics Directive (76/768/EEC), which requires that all cosmetic products be free of undesirable side effects under normal conditions of use. It has been approved for sale in Australia.
How long does it take the formula to work?
Due to the hair growth cycle, with consistent use of the product you will start to see results in 60-90days
Can I leave the products on longer then their recommended time?
To see an effect of the caffeine products you will need to leave the shampoo on for at least 2 minutes. Studies have shown that absorption increases for a period of up to 30 minutes. depending on your scalp and hair type you could leave the products on for up to 30minutes, but 2 minutes is alll that is needed to stimulate hair growth.
What are the main ingredients in the caffeine formula?
The caffeine complex is made up of caffeine, zinc and niacin. Caffeine helps maintain healthy looking hair and Zinc and Niacin help to strengthen hair growth.
Is Alpecin effective on all men?
The efficacy of Alpecin always depends on regular application and the individual constitution of the scalp. Moreover other factors such as physical stress, an unhealthy diet, e.g. too much fast food, environmental toxins, psychosomatics, stress, lack of vitamins, occupational stresses (e.g., wearing of a helmet) can also accelerate hair loss.
Can I use Alpecin if i am a woman?
Alpecin products were specifically developed for the requirements of male scalps, which is also reflected in the fragrance and the very masculine packaging. However, the caffeine-based active ingredient complex is not gender specific and is thus also effective in women who suffer from hereditary hair loss.In addition, with Plantur 21 and Plantur 39 Dr. Wolff has developed caffeine hair care products which are tailored to the needs of female scalps.
when should you start the caffeine therapy?
If you are genetically predisposed to hair loss, you should start the therapy as soon as possible, i.e., after puberty. At this point in time, the male hormone testosterone will develop its negative impact on the hair roots' energy supply and shorten the hairs' growth phases until they fall out prematurely. As such, hereditary hair loss is not a question of age – take preventative action on a daily basis, e.g. with Alpecin Caffeine Shampoo C1
What happens if i stop the use of caffeine products
The regular energy supply from the caffeine complex extends the growth phases of the individual hairs, thereby facilitating hair growth well into old age. If treatment is interrupted, these hairs growth phases will shorten again and hair loss may resume. As a result, successful prevention of hair loss must be conducted regularly and permanently. Daily, long-term application is strongly recommended.
Which product is right for me?
Many people suffer from scalp problems such as dryness, itching and dandruff. Many Alpecin products have been developed to specifically tackle these complaints. In addition, most of our products contain the proven Alpecin caffeine complex that works to strengthens the hair. The choice of the correct product depends on the scalp problems.
For oily dandruff: Alpecin Double-Effect Caffeine Shampoo or the Dandruff Killer
For normal scalps: Alpecin Caffeine Shampoo
For sensitive scalps and dry, itchy dandruff: Alpecin Hybrid Caffeine Shampoo
Can I just drink coffee?
Since you ingest coffee orally, it will first pass through the gastrointestinal organs. It is distributed throughout the body and only a tiny quantity reaches the scalp and the hair. As a result, a local and direct supply of caffeine to the hair roots is expedient and necessary. Even the consumption of 50 cups of coffee would not provide the hair with enough caffeine to stimulate hair growth.